ILLiad

1. Who is eligible to use Interlibrary Loan (ILL) services?
2. How long does it take to receive an item?
3. What does this status mean?
4. How will I be notified my materials have arrived?
5. Where do I pickup/ return my ILL materials?
6. How do I view my articles?
7. How do I reset my password?
8. What can be requested through ILL?
9. Can I request textbooks?
10. Can I have someone else pickup my books?

• Interlibrary Loan is a service offered to current Eastern Florida State College students, faculty, and staff members with a valid EFSC Library card.

• If you are not a current EFSC student, faculty or staff member, you are not eligible for Interlibrary Loan services through EFSC. We suggest you contact your own educational institution's library, or the public library in your area.

• Articles in journals and books owned by other libraries usually take 1 to 3 business days to arrive. For articles that are found in books and journals that are held by only a few libraries, it could take a little bit longer.

• Books owned by other libraries usually take 7 to 10 business days to arrive. If a book is widely held by other libraries, it usually arrives faster than books owned by only a few libraries. Multimedia items such as CDs and DVDs usually take longer to arrive, as fewer libraries are willing to lend these types of items.

You can track your Interlibrary Loan or Document Delivery by clicking on "All Requests" under View on the left-hand side of the screen. Once you look through the list and find the request you want to track, you can find more information about your request by looking at the "Status" field.

 

Awaiting Conditional Processing:

Another library wants the EFSC Library to agree to a condition before they send your item.

 

Awaiting Copyright Clearance:

Your request must be checked for copyright compliance before it can be sent to another library.

 

Awaiting Customer Contact:

The EFSC Library has received your item. It will be delivered to your pickup location soon.

 

Awaiting Extensive Searching:

Your request may be difficult to locate, and is still being reviewed by staff.

 

Awaiting Odyssey Processing:

The article you requested has been received and will soon be posted to your ILLiad account.

 

Awaiting Post Receipt Processing:

The item you requested has been received by the EFSC Library.

 

Awaiting Request Processing:

Your request is being reviewed by staff before it is sent to another library.

 

Awaiting Unfilled Processing:

A library that is able to lend your item has not been found yet.

 

Cancelled by ILL Staff:

Your request has been cancelled. You will receive an e-mail explaining why.

 

Checked Out to Customer:

The item has been checked out to your ILLiad account.

 

Customer Notified via E-mail/Phone:

Your item is ready for pickup.

 

Delivered to Web:

Your article or book chapter is available and ready to be downloaded.

 

Request Sent:

Your request has been sent to a library that owns the item you want.

Patrons will be notified by email or phone.  When you set up your ILLiad account, you will be asked for your preferred method of notification.  If you prefer to be notified through email, make sure to enter the email account you use most often.  This does not have to be your EFSC Titan email address.

• Books and media borrowed through ILL must be picked up at the Circulation Department from your requesting EFSC campus library (Cocoa, Palm Bay, Melbourne or Titusville) during library hours. All ILL borrowed materials must be returned to that same Circulation Department at your requesting EFSC campus.

• Articles will be delivered directly to your ILLiad account and held for 30 days.

Once you have received notification your article has arrived, you will follow the step below to access it.

1. Login to your ILLiad account.
2. Under View on the left-hand side of the screen, click on "Electronically Received Articles."
3. Find the article you want to view in the list, and click "view."

**You are strongly urged to save or print your articles, as they only stay posted to your ILLiad account for 30 days.

If you forget your password or need to reset it:

1. Go to the ILLiad Login page.
2. Click on "Forgot Password"
3. You will be redirected to a screen where you will be asked to enter your B# (username).
4. You should receive a message explaning that you will receive an email with a link that will allow you to reset your password.
5. Once you receive the email, you will click on the link and enter your new password twice.
6. You will then return to the ILLiad login screen and login with your B# and new password.

***If this does not work, please call the ILL Office at 321-433-7262 to have your password reset manually. 

Items that can be requested through ILL are:

• Books
• Articles (Journal, Magazine, and Newspaper)
• Book Chapters

Items that can be requested, although many libraries will not lend them:

• DVDs and VHS tapes
• New Books/ Bestsellers
• Music CDs
• Standardized Test Preparation Materials (GRE, LSAT, MCAT, etc.)

Items that cannot usually be borrowed through ILL are:

• Rare books
• Entire issues of bound journals
• Reference books
• Software
• Materials owned by foreign libraries.

No.  Requests submitted for textbooks will be cancelled.

Yes, you can. You just need to add their names to the authorized users box in your ILLiad account profile. To do this, follow these steps:

1. Log-in to your ILLiad account.
2. Click on "Change User Information" in the upper left-hand corner of the screen.
3. Toward the bottom of the page you'll see the "Authorized Users" field. Type the names of the people who will be picking up your books.
4. Click "Submit Information" at the bottom of the page.

Make sure to let these people know that they need to bring a photo I.D. when they pick up your items.