Troubleshooting Tips for getting videos to play in various browsers
Film playback relies heavily on cookies so it is important that cookies be purged from the cache often when watching films (and Chrome likes to hoard cookies, which makes it problematic sometimes when trying to launch a film).
We suggest choosing a browser setting that clears cookies every time the browser is restarted -- that will be very helpful. Seeing a "redirect" error (e.g., "xxx has been re-directed too many times; try again") means that a cookie is being persistent and probably is attached to another film ID, which is preventing you from getting into the film you want to watch. If you close all tabs, clear the cookies, and then restart the browser, you should then be able to get into the film you want.
You can direct the browser to remember site-information cookies during your browsing session, but then automatically delete the cookies when you quit Chrome.
You can try similar strategies within Firefox and Internet Explorer, too, to help with video-viewing.